Community Admin Agreement — Mera Samaj | Mera Samaj

1. Introduction and Acceptance

This Admin Agreement is between Seon Consulting Services, operating the brand Mera Samaj at 105-3/2/7, Masab Tank, Hyderabad, Telangana, India ("Mera Samaj", "Company", "we", "us", or "our"), and you, an individual or authorised representative accepting an administrative role on the Mera Samaj platform (the "Platform").

You become bound when you accept an invitation or assignment as Community Administrator, sub-admin, moderator, community head, city head, leader, or equivalent role; click "I agree" or confirm onboarding consent; or continue exercising administrative permissions after notice of an update.

If you accept on behalf of a Community, trust, association, or other legal entity, you represent that you have authority to bind that entity. That entity is jointly responsible for your actions under this Admin Agreement.

2. Definitions

"Community" means the samaj, association, organisation, chapter, or group you administer on the Platform.
"Community Administrator", "Community Admin", or "you" means a user with elevated permissions to configure, govern, moderate, publish to official channels, export reports, approve members, enable or disable features, and otherwise manage a Community.
"Community Rules" means policies, codes of conduct, membership criteria, moderation standards, and other rules you adopt or enforce for the Community.
"Content" means any material uploaded, transmitted, generated, edited, stored, shared, broadcast, syndicated, promoted, archived, or deleted through the Platform within your Community.
"Member" means an individual approved as a member of your Community.
"User-Generated Content" or "UGC" means Content that originates from or is submitted, modified, or republished by a Member or Community Administrator.
"Platform Terms" means the Mera Samaj Terms of Service at /terms-of-service.
"IT Rules 2021" means the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

3. Administrator Authority

Subject to Platform-wide policies, applicable law, and your subscription entitlements, Mera Samaj grants you access to administrative tools that may enable you to:

create, configure, and brand your Community profile;
approve, reject, suspend, or remove Members;
publish, edit, promote, demote, archive, or delete posts, comments, news items, announcements, and official feed content;
configure privacy defaults, feature toggles (matrimony, marketplace, jobs, fundraising, games, SOS, etc.), moderation levels, rate limits, and membership requirements;
moderate, flag, reject, or restore User-Generated Content;
export member reports, analytics, directories, or other data permitted by your role and plan;
appoint, revoke, or reassign sub-admins, moderators, leaders, and other roles;
enable syndication of approved Content to external social platforms where supported;
manage billing and subscription settings for the Community where applicable.

This authority is granted for the purpose of operating your Community, not for personal commercial exploitation of Member data except as permitted by law, Community Rules, and member consent.

4. Administrator Responsibilities

You acknowledge and agree that you—not Mera Samaj—are primarily responsible for your Community.

4.1 Governance and compliance

adopt and publish clear Community Rules consistent with Indian law and the Platform Terms;
ensure membership criteria are lawful, non-discriminatory where required by law, and transparently communicated;
respond to Member grievances within a reasonable time;
cooperate with lawful requests from authorities regarding your Community, to the extent applicable to you;
ensure sub-admins and moderators understand and comply with this Admin Agreement.

4.2 Content and safety

exercise reasonable care in moderating Content, especially in sensitive areas (matrimony, minors, fundraising, SOS, political speech during elections, religious discourse);
remove or restrict Content that violates law, Community Rules, or Platform Terms when you become aware of it;
not publish or syndicate Content you know or should know is unlawful, defamatory, infringing, or harmful;
maintain accurate official announcements and not impersonate Mera Samaj or government authorities.

4.3 Operational integrity

safeguard administrative credentials and role assignments;
ensure billing contacts and subscription decisions are authorised by the Community;
maintain succession plans when administrators leave or change roles;
record acceptance of Community Rules and this Admin Agreement where the Platform provides consent tools.

5. Content Control Obligations

5.1 Primary content responsibility

You are primarily responsible for all User-Generated Content in your Community, including Content you personally create, Content posted by Members, and Content you promote to official feeds or external platforms. Publishing to an official Community channel or approving syndication constitutes your editorial decision, not an endorsement or assumption of liability by Mera Samaj.

5.2 Moderation standards

You agree to implement moderation practices appropriate to your Community size, features enabled, and risk profile, including designated moderators for high-traffic Communities; documented Community Rules accessible to Members; timely review of reported Content where practicable; extra care for matrimony profiles, marketplace listings, job posts, fundraising campaigns, and SOS alerts; and compliance with election silence periods, consumer protection norms, and sector-specific regulations where applicable.

5.3 Automated tools

Automated filters, keyword blocks, and AI-assisted moderation you configure are your responsibility. You remain accountable for moderation outcomes in your Community.

5.4 No duty of Mera Samaj to monitor your Community

Except as required by law or Platform-wide abuse response, Mera Samaj has no obligation to monitor, pre-screen, or review Content in your Community.

6. Member Data Handling

6.1 Permitted use

You may access and use Member personal data only as necessary to administer membership, moderation, and Community features; communicate with Members about Community matters; generate reports and exports permitted by Platform permissions and your subscription plan; and comply with applicable law.

6.2 Prohibited use

You must not sell, rent, or trade Member personal data; use Member data for unsolicited marketing outside the Community without consent; export or share Member directories for unrelated purposes; retain Member data after removal from the Platform except as required by law; or circumvent Platform privacy controls or encryption features.

6.3 Consent and notice

You are responsible for providing appropriate notice to Members about how their data will be used within the Community, consistent with the Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023 where applicable.

6.4 Data breaches

If you become aware of unauthorised access to Member data obtained through administrative tools, you must promptly notify Mera Samaj at security@merasamaj.co.in (or support@merasamaj.co.in) and take reasonable steps to mitigate harm.

6.5 Exports and retention

Data exports you perform are your responsibility. Store exports securely, limit access, and delete them when no longer needed. Mera Samaj is not liable for your off-platform storage or use of exported data.

7. Compliance with Indian Law and IT Rules

You agree to comply with all applicable laws of India, including the Information Technology Act, 2000 and IT Rules 2021; the Digital Personal Data Protection Act, 2023 and rules thereunder; laws relating to defamation, obscenity, child protection, hate speech, electoral integrity, consumer protection, intellectual property, and telecommunications; and applicable state laws and court orders.

You acknowledge that certain Content categories are prohibited under IT Rules 2021; upon receiving actual knowledge of prohibited Content, you must act promptly to remove or restrict it and, where appropriate, notify Mera Samaj through grievance or abuse channels; and Mera Samaj may remove Content, restrict Communities, or suspend administrators when required by law, court order, or Platform-wide abuse policy, without waiving your primary responsibilities.

You are responsible for Community-specific compliance (membership eligibility, matrimony practices, fundraising disclosures, marketplace transactions, event safety communications). Mera Samaj does not provide legal advice.

8. Indemnification of Mera Samaj

THIS SECTION IS ESSENTIAL. PLEASE READ CAREFULLY.

You agree to defend, indemnify, and hold harmless Seon Consulting Services and its directors, officers, employees, contractors, affiliates, licensors, and agents from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

any Content in your Community, including Content you create, approve, promote, syndicate, fail to remove, or restore;
any conduct of Members in your Community, to the extent arising from your configuration, moderation, or failure to enforce Community Rules;
your moderation decisions, membership decisions, exports, syndication, or use of administrative tools;
your violation of this Admin Agreement, Platform Terms, Community Rules, or applicable law;
your handling, misuse, loss, or unauthorised disclosure of Member data;
any dispute between you and a Member or third party relating to your Community;
your infringement or misappropriation of any third-party right;
matrimony, marketplace, jobs, fundraising, SOS, events, or other feature-specific activities in your Community;
any representation that Mera Samaj endorses, operates, or guarantees your Community.

We may assume exclusive defence and control of any matter subject to indemnification, at your expense. You agree to cooperate with our defence. This indemnification survives termination of your administrative role.

9. No Agency or Employment

You and Mera Samaj are independent parties. Nothing in this Admin Agreement creates a partnership, joint venture, agency, franchise, or employment relationship.

You have no authority to make statements, commitments, or contracts on behalf of Mera Samaj. You must not represent yourself as an employee, partner, or official spokesperson of Mera Samaj unless we provide written authorisation.

You may reference Mera Samaj as the technology platform hosting your Community. You must not modify Mera Samaj logos, imply official certification of your Community by Mera Samaj, or suggest that Mera Samaj verifies Member identities, matrimony profiles, or commercial listings unless we expressly state otherwise in writing.

10. Termination and Succession

10.1 Termination by you

You may resign from an administrative role through Platform tools or by notifying support. You remain responsible for actions taken during your tenure.

10.2 Termination by Mera Samaj

We may suspend or revoke administrative access immediately if you breach this Admin Agreement or Platform Terms; your Community poses a legal, security, or reputational risk; required by court order, government direction, or rights-holder notice; or your subscription lapses or the Community is closed.

10.3 Effect of termination

Upon termination, your administrative permissions end immediately unless we specify otherwise; surviving sections (including Sections 5, 6, 8, 9, and 11) continue in effect; you must cease using exported Member data except as required by law; and another designated administrator should assume Community governance promptly.

10.4 Succession

You agree to maintain at least one backup administrator where practicable and to transfer administrative ownership through Platform tools when you step down.

11. Governing Law and Jurisdiction

This Admin Agreement is governed by the laws of India, without regard to conflict-of-law principles.

Before initiating formal proceedings, you agree to contact us at legal@merasamaj.co.in and attempt informal resolution for at least thirty (30) days.

Except where prohibited by applicable law, unresolved disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, Telangana, India, before a sole arbitrator. The language of arbitration shall be English.

Subject to the above, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction. To the extent permitted by law, any claim must be filed within one (1) year after it accrues.

12. Grievance Redressal and Contact

Phone: 9100003300
Support email: support@merasamaj.co.in
Legal notices: legal@merasamaj.co.in
Security incidents: security@merasamaj.co.in
Web: merasamaj.co.in/contact

Grievance Officer (Rule 3(2), IT Rules 2021):

Name: Grievance Officer, Seon Consulting Services
Email: grievance@merasamaj.co.in
Response timeline: acknowledgement within twenty-four (24) hours where practicable; resolution within fifteen (15) days of receipt, or as required by applicable law

Seon Consulting Services
105-3/2/7, Masab Tank, Hyderabad, Telangana, India
Brand: Mera Samaj

Community Administrator Agreement